Privacy Policy

Last Updated: August 15, 2023

This Privacy Policy explains how Zimnyaya Lazaniya ("we," "our," or "us") collects, uses, and discloses information about you when you visit our website at zimnyaya-lazaniya.com (the "Site"), interact with us, or use our services.

We take your privacy seriously and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: When you fill out a contact form, request a quote, or subscribe to our newsletter, we collect your name, email address, phone number, company name, and any other information you provide.
• Service Information: When you request information about our services, we collect details about your facility, service requirements, and preferences.
• Communication Information: When you communicate with us via email, phone, or other methods, we collect information included in those communications.

1.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• Device Information: We collect information about the device you use to access our Site, including IP address, browser type, operating system, and device identifiers.
• Usage Information: We collect information about your interactions with our Site, including pages visited, time spent on pages, links clicked, and actions taken.
• Location Information: We may collect approximate location information based on your IP address.

1.3 Information from Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing our Services: To provide and maintain our services, respond to your inquiries, process your requests, and fulfill your orders.
• Improving our Services: To analyze usage patterns, diagnose technical problems, enhance the functionality of our Site, and improve our services.
• Communicating with You: To send you updates, newsletters, marketing communications, and other information that may be of interest to you.
• Customer Service: To provide customer support, respond to your feedback, and address any issues or concerns.
• Marketing and Advertising: To market our services to you, display relevant advertisements, and measure the effectiveness of our marketing efforts.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our Site, services, and users from fraudulent, unauthorized, or illegal activity.

3. Legal Basis for Processing

Under the UK GDPR and applicable data protection laws, we process your personal data on the following legal bases:

• Consent: When you have given us explicit consent to process your data for specific purposes, such as sending marketing communications.
• Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: When processing is necessary to comply with our legal obligations.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service.
• Business Partners: Business partners with whom we jointly offer products or services.
• Affiliates: Our parent company, subsidiaries, and affiliates.
• Legal Authorities: Law enforcement agencies, courts, regulators, government authorities, or other third parties where we believe disclosure is necessary to comply with applicable law, exercise or defend legal rights, or protect the rights, property, or safety of our users.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. Your Rights and Choices

Under the UK GDPR and applicable data protection laws, you have certain rights regarding your personal data, including:

• Access: You have the right to request access to your personal data.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Data Portability: You have the right to request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from individuals under 16. If we become aware that we have collected personal data from an individual under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. If we make material changes, we will provide notice through our Site or by other means, such as email. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

11. Contact Us

12. Complaints

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Website: https://ico.org.uk
Telephone: 0303 123 1113